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FAQs

Florida Department of Health in Indian RIver County

  •  (772) 794-7400
  •  

    Mailing Address

    1900 27th Street 

    Vero Beach, FL 32960 

    ________________ 

    TTY users can contact us through Florida Relay by dialing 711 or one of the other Relay Toll Free numbers. 



Below are answers to frequently asked questions we receive.

  1. What if I need medical care but can't afford it?
  2. What if I don’t live in Indian River County? Can I still receive services at the health department in Indian River County?
  3. What can you tell me about payment and fees for services at the health department?
  4. Where can I go to apply for Medicaid or food stamps?
  5. Where can I get information on Medicare or Social Security?
  6. Are there any state health insurance programs for children?
  7. Who can I call if I need transportation getting to the health department?
  8. Where can I go to get assistance with rent, utilities, prescriptions or food?
  9. Who do I call to report unsanitary conditions at a restaurant or food store?
  10. Who do I call to report a possible case of food poisoning?
  11. Where can I go to pick up or drop off sharps containers?
  12. How do I properly dispose of unwanted medications?
  13. Where can I go to check the background of a physician or if I have a complaint against a physician?
  14. Where can I go to get parenting classes?
  15. Where can I get information on paternity testing?
  16. What is the phone number to Poison Control?
  17. Where can I get information on services for the elderly?
  18. Who can I call to report someone being abused?
  19. Who can I contact to get help with substance abuse issues?
  20. Where can I get information on mental health services?
  21. Are there any job openings at the health department?


 
1. What if I need medical care but can't afford it?
The Florida Department of Health in Indian River County offers reduced medical fees for Indian River County residents who qualify based on household income, number of family members and if you have any health insurance.
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2. What if I don’t live in Indian River County? Can I still receive services at the health department in Indian River County?
We will see only Indian River County residents for acute and primary care services, as well as dental, unless the client is assigned through Medicaid to our health department. However, as required by law, no client will be refused services for communicable diseases (STDs, TB, HIV, etc.), family planning services and childhood immunizations.
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3. What can you tell me about payment and fees for services at the health department?
Accepted Forms of Payment for Services:

  • Cash, personal check, Visa or MasterCard
  • We accept Medicaid, Medicare, Florida KidCare, AvMed, Blue Cross, United Healthcare, and we also accept the following Medicaid HMOs: Wellcare, Healthease, Sunshine, Clear Health Alliance, Molina as well as Dentaquest for dental.  Insurance we accept may change from time to time. If you are part an HMO, please verify with your HMO first what provider you are authorized to go to before scheduling an appointment.

Medical Fees:  For patients without insurance coverage, or for services not covered by insurance, you may be eligible for reduced fees set on a sliding fee scale based on proof of Indian River County residency and household income.
Dental Fees:  Dental services are available to Indian River County residents.  Services are not offered on a sliding fee scale, but are listed at reduced rates based on Medicaid reimbursement. Medicaid is accepted - please verify with your Medicaid HMO first what dental provider you are authorized to go to before scheduling an appointment.
Environmental Health Fees:  Fees are based on Department of Health and county rates.
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4. Where can I go to apply for Medicaid or for food stamps?
The Department of Children and Families (DCF) Access Florida website can assist you with applying for Medicaid, or you can call their toll-free number at 866-762-2237 for more information.
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5. Where can I get information on Medicare or Social Security?
You can contact the Social Security Administration office toll-free at 800-772-1213 or visit the Social Security Administration website.
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6. Are there any state health insurance programs for children?
Visit the Florida KidCare website for information on their low cost health insurance program for eligible uninsured children from birth to 18 years of age.
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7. Who can I call if I need transportation getting to the health department?
GoLine is the Indian River County public transportation system with bus service on 11 fixed routes throughout the county and Barefoot Bay. Please visit the GoLine website or call 772-569-0903 for more information.
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8. Where can I go to get assistance with rent, utilities, prescriptions or food?

The Indian River County Human Services program has temporary assistance programs that can help with payment for rent, utility or prescriptions and has a food pantry available to those who qualify. Call 772-226-1422 for more information.
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9. Who do I call to report unsanitary conditions at a restaurant or food store?

The Department of Business and Professional Regulations is responsible for inspecting food establishments. Please visit their website or call them at 850-487-1395 for more information.
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10. Who do I call to report a possible case of food poisoning?
Visit the Food Safety and Hygiene webpage for information on reporting possible cases of food poisoning.
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11. Where can I go to pick up or drop off sharps containers?

The Florida Department of Health in Indian River County's Environmental Health section provides to the public sharps containers and disposal of sharps containers for a small processing fee, but no one will be denied this service due to inability to pay the fee. Visit the Biomedical Waste webpage for more information.
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12. How do I properly dispose of unwanted medications?
Unwanted medications can pose public health hazards if they are not disposed of properly. View the How to Dispose of Unwanted Medications flyer for more information.
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13. Where can I go to check the background of a physician or if I have a complaint against a physician?
The Division of Medical Quality Assurance website has information regarding Florida physician backgrounds and licensure as well as information about how to file a complaint against a physician or check disciplinary actions. 
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14. Where can I go to get parenting classes?
CASTLE (Child Abuse Services, Training & Life Enrichment) offers parenting classes in Indian River, St. Lucie and Martin counties.
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15. Where can I get information on paternity testing?
Visit the Florida Department of Revenue's Establishing Legal Paternity webpage for information on paternity testing.
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16. What is the phone number to Poison Control?
The National Capital Poison Center toll-free phone number is 1-800-222-1222.
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17. Where can I get information on services for the elderly?
Visit the Senior Resource Association website for information on activities, education and services that benefit seniors throughout our community, or call them at 772-569-0760.
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18. Who can I call to report someone being abused?
For information on reporting abuse, visit the Florida Department of Children and Families' (DCF) Florida Abuse Hotline webpage or call their Florida Abuse Hotline toll-free phone number to report as well: 1-800-96ABUSE (1-800-962-2873).  For emergency situations, call 9-1-1 or your local law enforcement agency first, and then call the Florida Abuse Hotline toll-free at 1-800-962-2873. 
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19. Who can I contact to get help with substance abuse issues?
The Substance Awareness Center of Indian River County provides substance abuse help through group and outpatient counseling for adolescents and adults.  Their phone number is 772-770-4811.
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20. Where can I get information on mental health services?
The Mental Health Association in Indian River County provides help to individuals and families dealing with a variety of emotional and behavioral situations.
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21. Are there any job openings at the health department?

To see if there are any positions currently open at the health department, or to apply for an open position, visit the People First website for State of Florida jobs.
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